17
February
2015

Corrective Actions and Emotional Intelligence Supervisor Training

The First Nations Child and Family Services Agency and Ministry of Social Services Supervisors Forum held was held on February 12 at the Travelodge Hotel.  The aim of this forum was for some professional development for Supervisors in the areas of human resources.

The meeting was opened with a prayer by Elder Ken Seesequasis.

Tammy Sullivan, Employee Relations Consultant from the Saskatchewan Indian Gaming Authority (SIGA) shared their practices in the areas of initiating difficult conversations with staff and exploring corrective actions. Tammy's morning session highlights included:

  • Initiating difficult conversations and exploring corrective actions for performance issues or behaviors with staff is important to ensure: roles and responsibilities are clear; ensure fairness in discussing performance outcomes for both the employee and employer; and verify any issues that may be impacting a performance standard or behavior at the work place.
  • Reminders that Corrective Actions can be either non-disciplinary or disciplinary in nature, however, progressive discipline is one form of corrective action that outlines consequences.
  • Documentation is important.  If it is not documented, it didn't happen!

 

Diane Knoll of Knoll & Associates presented on Emotional and Social Intelligence in the Workplace. Diane's presentation was about balancing work and self-care. Diane's afternoon session highlights included:

  • Our emotions drive our behaviors, when a trigger occurs do we react or respond?
  • Emotional Intelligence is a person's ability to accurately identify emotions in ourselves and others, understand and manage emotions, and use & effectively communicate emotional feelings.
  • Managing our emotional and social intelligence requires an individual to be self-aware and notice the situation or trigger. Once the trigger is identified it is important for the person to name the emotion they are feeling.  After a person can successfully put a name on the emotion it is important to reframe or think differently on how to behave and ultimately respond (as opposed to feeling a trigger, having a negative belief, judgment or negative self-talk, and the result being a reaction).

 

A testimonial feedback provided by one of the participants about the day was:

"It was helpful to learn more about disciplinary actions and how to use them wisely.  Also appreciated the info on emotions and how to use them more effectively.  These two training presentations were very good!  Enjoyed them very much."
- Miles Shuya, Ministry of Social Services

Elder Ken Seesequasis closed the day with a thank you prayer.

There were a total of 60 people in attendance.

The 8 First Nations Child and Family Services Agencies that sent representation included:  Onion Lake CFS, Agency Chiefs CFS, Peter Ballantyne CFS, Nechapanuk CFS, Sturgeon Lake CFS, Ahtahkakoop CFS, Yorkton CFS, and Athabasca CFS.

The 9 MSS offices that sent representation included:  Buffalo Narrows, Lloydminster, Prince Albert, North Battleford, Saskatoon, Regina, Yorkton, Fort Qu'Appelle, and Swift Current.

Tischa Mason, Executive Director

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